Nedlands IT
Experience Superior Apple & PC Tech Support in Perth's Western Suburbs.
Providing Apple and PC technical help and support to home and business since 2002.
Areas Serviced:
North Fremantle, Mosman Park, Peppermint Grove, Cottesloe, Claremont, Dalkeith, Nedlands. Swanbourne, Mount Claremont,
Shenton Park, Subiaco, Floreat, City Beach, Wembley.
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About Us
Nedlands IT was formed with the mission to provide top-notch technical help and support. Since its inception in 2002, it has become the go-to service provider for all Apple and PC related issues in the western suburbs.Nestled in the heart of Nedlands, this dedicated team of experts has made it their mission to solve any IT problem that comes our way. With a focus on both homes and businesses, they are well-equipped to handle all computer and networking setup and maintenance issues. No matter the size of the task, they are always ready to rise to the challenge.What sets Nedlands IT apart from the rest is our unwavering commitment to our customers. We understand that every individual has unique needs and concerns when it comes to technology. That's why we take the time to listen and understand the specific requirements of each client, ensuring that the solution we provide is not only effective, but the best solution for the individual.With years of experience under their belt, the Nedlands IT team brings a wealth of knowledge and professionalism to every call we receive. Their expertise extends beyond mere technical know-how - they have a deep understanding of the ever-changing IT landscape. We know that staying ahead of the curve is essential in delivering the best solutions to their clients.Proudly Western Australian owned and operated, the company has a genuine connection to its community. It isn’t just about providing exceptional IT services; it is about building lasting relationships based on trust and reliability.So, whether you are a small business owner striving for success or a homeowner looking for seamless technological experiences, Nedlands IT is there to guide you every step of the way. Our team of skilled professionals will not only solve your IT issues but also ensure that you have the optimum solution to meet your unique requirements.
Services
- Apple & PC IT Support & Services
- Laptops, Desktops, All In One PCs
- Computer and Network Security
- AntiScam and Cyber Security Consultations
- Internet and Wi-Fi
- File Backup and Recovery
- Repairs & Upgrades
Online Booking
To proceed you will need a valid credit card. We charge $120.00 per 1 hour service. Most single setups or repairs can be solved in the first hour. Additional time over 1 hour will be charged at $60 per 30 minutes. By making a booking, you agree to our terms of service.
Terms & Conditions
Nedlands IT – Terms & Conditions – Supply of Services & Goods
The terms below apply to our supply of services and goods to you (Agreement). All references to:
(a) ‘you’ means the individual or business customer requesting the services and / or goods from us;
(b) ‘we’, ‘our’ or ‘us’ means Nedlands IT, JXJ Pty Ltd; ‘services’ means the services we provide to you as described on our website and as further described in this Agreement, including on-site services and remote services; ‘goods’ means all products and other goods (including software) supplied by us to you, and ‘website’ means nedlandsit.com.au
Repair Notice: Where our services involve repairing your goods, please be aware that:
• Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods; and
• The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods.
1. On-Site Services
1.1 Duration & charging
For services that we provide to you on-site, please note that:
(a) a one-hour minimum duration applies;
(b) further charging is in half hour blocks;
(c) most issues can be solved in the first hour. If the technician, however, expects that it will take longer, he or she will usually know within the first 15 minutes. The technician will give you options, and you can decide how you want to proceed.
1.2 Cancellation Charges (if less than 24 hours notice)
If you give us less than twenty-four (24) hours’ notice to cancel any on-site service bookings:
(a) we may charge you a cancellation fee equal to what you would have been charged for the first hour of on-site service (to reimburse us for the loss and expense caused);
(b) the cancellation fee will be charged to your credit card / bank account at the time of cancellation; and
1.3 Service Areas
To receive on-site services, you must be within a service area designated on our website.
1.4 Your On-Site Service obligations
(a) You must ensure that a person of at least 18 years of age is present for the duration of the provision of on-site services.
(b) You must provide our technicians who provide on-site services with:
1. (i) access to the areas of your premises necessary to provide services;
2. (ii) access to your computer;
3. (iii) a safe working environment and working space; and
4. (iv) electrical power and internet access (where applicable).
(c) If the services involve the installation of software, then you must provide our technicians with the installation disks for your operating system or software along with a product key for this software.
(d) You must back up all software, data and files that are stored on your computer and/or on any other storage devices you may have prior to the arrival of the technician.
(e) You agree to comply with all relevant policies and procedures we advise from time to time on our website.
(f) You must ensure you do not cause any harm or injury to our on-site technicians.
2. Remote services
2.1 Your Remote Service obligations
Where we provide you with remote services, you must:
(a) backup all of your data before you call us for your assistance;
(b) be at least 18 years of age and physically located in Australia at the time of your booking; and
(c) have legitimate copies of all software as well as all installation disks/media and product keys ready to use when you ring us about a problem.
3. Your warranties, authorisations and acknowledgements
3.1 No third party infringement
You warrant that:
(a) you are the owner or authorised licensee of all software, data, media, PCs/laptops and other equipment which you ask us to access, repair or install for you, and
(b) providing our services in relation to those things does not violate any third party rights.
3.2 Access to your PC/laptop, systems and data
You consent and authorise us to:
(a) access your nominated PC / laptop in order to provide our services.
(b) access, modify, reproduce and / or temporarily impair your data, systems, programs or electronic communications to the extent necessary to carry out the services.
3.3 Your Data back-up obligation
You are responsible for ensuring your data, software and media is backed-up prior to us accessing your systems or technology to provide our services. Subject to any rights the customer may have under the Australian Consumer Law, we will not be responsible at any time for any data loss, alteration or corruption of any such data, software or media.
3.4 Acknowledgements and disclaimers
You acknowledge that, to the extent permitted by law (including the Australian Consumer Law):
(a) Timeframes are estimates only (any period or date for delivery of goods or provision of services stated by us is an estimate only. We will use best endeavours to meet any estimated dates for delivery of the goods or completion of the services and provide you with as much notice as possible of any expected delays).
(b) On-site support – return to base for difficult problems (it may not be possible to resolve all problems via an on-site service. In particularly difficult cases, we may (with your permission) need to take your system to our base or third party premises for diagnosis and repair. We will exercise all due care while in possession of your equipment to ensure that no loss or damage occurs).
(c) Recommendiations for upgrades / replacements (in providing the services and goods to you, we may identify that the solution to your problem is to upgrade or replace your software or hardware. In that case you acknowledge that we have met our commitment to you by providing you with a solution to your problem, whether or not you choose to implement that solution).
(d) No guarantee that all issues will be identified (while we use our best efforts to identify issues with your software and hardware, given the nature of technology, you acknowledge that we do not guarantee that all problems or security threats will be identified).
(e) Final solution may differ from initial diagnosis (as computers are complicated and sometimes problems are more deeply rooted or complicated than initially diagnosed, our final proposed solution may be different from the initial diagnosis).
(f) Not all issues can be resolved by remote support (you acknowledge that some problems cannot be fixed over the telephone or by remote system access, and may require on-site support).
(g) Failure to follow our instructions or advice (you agree that we are not liable for any loss or damage that results from your failure to follow our instructions, recommendations or advice).
4 Payment
4.1 On-site service fees and other fees (eg repairs) are payable by you immediately on completion of services.
4.2 All fees are payable by debiting the relevant credit / debit card or bank account provided by you at the time of booking or purchase.
4.3 Unless otherwise stated, all fees are inclusive of GST. If a party is liable to pay for a Taxable Supply, it will also pay the amount of any GST in respect of the Taxable Supply. “Taxable Supply” and “GST” have the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth).
5 Liability
5.1 Australian Consumer Laws
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
5.2 To the extent permitted by law (including the Australian Consumer Law where the goods or services in question are not of a kind ordinarily acquired for personal, domestic or household use or consumption), our liability to you (whether arising in contract, negligence or otherwise) is limited to (at our option):
(a) in relation to goods:
1. (i) the replacement of your goods or the supply of equivalent goods;
2. (ii) the payment of the cost of replacing your Product or of the supply of an equivalent Product; or
3. (iii) refunding the amount of your order, and
(b) in relation to services:
1. (i) supplying of the services again; or
2. (ii) payment of the cost of having the services supplied again.
The above limitation, however, will not apply to our liability for death, personal injury or tangible property damage directly caused by our gross negligence.
5.3 You agree that, to the extent permitted by law (including the Australian Consumer Law), we will not be liable to you (whether in contract, negligence or otherwise) for any:
– interruption of business;
– loss of revenue, profits or business reputation;
– delays or service disruptions
– loss, alteration or corruption of data, software or media;
– viruses or system failures; or
– events beyond our reasonable control.
5.4 We are also not liable to the extent any loss:
(a) is caused by you (for example, through your negligence or breach of contract);
(b) results from your failure to follow our advice or reasonable directions or to take reasonable steps to avoid or minimise your loss.
6 Changes to Terms
6.1 We may change the terms of this Agreement from time to time (by updating this Agreement on our website), provided that these changes will take effect as soon as they are made and apply to all renew service requests.
6.2 Notwithstanding the above, nothing prevents us:
(a) to make urgent changes to this Agreement that are required by law, or reasonably necessary for security or technical reasons or to prevent fraud or misuse of the services.
7 Force Majeure
We will not be liable for non-performance or delays caused by external events beyond our reasonable control (“Force Majeure“). Force Majeure events shall include, without limitation, acts of war, terrorism, cyber-attacks, civil commotion, epidemic or pandemic, natural disasters, blockades, embargoes, strikes and lockouts, any other acts of god or act of any government or governmental agency.